Refund Policy

This Refund Policy explains when payments for Adira (the Service) are and are not refundable. It applies to all paid plans, including the Practice and Firm subscriptions and Enterprise arrangements, and forms part of, and should be read together with, our Terms and Conditions and any order form or agreement you have signed with us.

Payments are collected through our payment provider, [confirm payment provider, e.g. Paddle], which acts as merchant of record. Where a refund is due under this policy, it is processed back to the original payment method through that provider.

Once a payment has been accepted, it is non-refundable, except where this policy expressly provides otherwise or where non-waivable law requires a refund. We do not provide refunds or credits for amounts already paid, including for a billing period you have only partially used.

This reflects the nature of the Service: access, capacity, and AI usage are provisioned to your account for the paid period as soon as payment is accepted.

Subscriptions are billed in advance for the billing period you choose (monthly or annual), per seat. Annual plans are paid up front for the full year.

Cancellations and downgrades

You may cancel or downgrade your plan at any time. The change is scheduled to take effect at the end of your current billing period, and you keep full access until then. We do not refund the unused portion of a period that has already been paid for.

Annual plans

Because an annual plan is paid up front, the annual payment is non-refundable once accepted, including if you stop using the Service during the year.

Some arrangements include a lock-in period, for example where you have accepted a retention discount or another concession in exchange for a minimum commitment. During a lock-in period, payments are non-refundable, and the commitment continues for its agreed term.

Cancelling does not shorten a lock-in period and does not trigger a refund of amounts already paid, or waive amounts that fall due, for that period.

Enterprise plans are billed in advance, in the amounts and on the schedule set out in the applicable order form or agreement.

Partial refund window

A partial refund of amounts paid in advance may be processed if we receive a written refund request at least one week (seven days) before the scheduled handoff date, meaning the date on which onboarding or delivery is due to begin.

After that point, or once handoff or onboarding has begun, amounts paid in advance are non-refundable.

How a partial refund is calculated

A partial refund covers the portion of the advance payment that relates to services not yet delivered as at the date of the request, less any costs already incurred or committed that we cannot recover. [confirm exact calculation basis and any non-recoverable set-up costs]

If you believe you are eligible for a refund under this policy (in practice, an Enterprise request within the pre-handoff window), send your request with your account and order details to hello@adiralaw.com. We will confirm whether it is eligible and, if approved, process the refund to the original payment method within [confirm number] business days.

Except as expressly stated in this policy, all fees are non-refundable. In particular:

• subscription payments that have already been accepted, including for partly used periods;
• any amounts paid or due during a lock-in period;
• Enterprise amounts where the request is received after the one-week pre-handoff window, or once handoff has begun;
• taxes and third-party charges already remitted, and any non-recoverable set-up or onboarding costs. [confirm confirm treatment of taxes and third-party charges]

Nothing in this policy limits any refund or cancellation right you have that cannot be excluded under applicable consumer-protection or other law. Where such a right applies to you and is broader than this policy, that right prevails to the extent required. [confirm jurisdiction-specific consumer rights, e.g. statutory cooling-off periods]

We may update this policy from time to time. When we make a change, we update the "Last updated" date above. The version in effect when your payment was accepted governs that payment.

For any question about this policy or a specific payment, contact us:

• By email: hello@adiralaw.com
• By post: [confirm postal address]