SaaS Agreement in Greece: Template, Key Clauses and Local Law (2026)

A SaaS agreement in Greece is a contract to use software hosted by a provider and reached over the internet for a recurring fee. Greece has no SaaS-specific statute. A SaaS contract runs on freedom of contract and the general Civil Code, with data protection law doing much of the heavy lifting because the service almost always processes personal data. This guide explains the Greek legal framework, the clauses a SaaS agreement should carry, and a template skeleton. It is general information, not legal advice. ## What law governs a SaaS agreement in Greece? There is no single SaaS law. The framework is: - The Greek Civil Code for formation, interpretation and performance, including the good-faith duty in Article 288 and the general rules on contract and liability. Business-to-business dealings rest on freedom of contract.

• The General Data Protection Regulation (EU) 2016/679 (GDPR), directly applicable in Greece, and the national Law 4624/2019, which supplements the GDPR and also transposed the Law Enforcement Directive (EU) 2016/680. Law 4624/2019 entered into force on 29 August 2019.
• Where the provider processes personal data for the customer, Article 28 of the GDPR requires a written data processing agreement.
• Consumer protection rules if the customer is a consumer rather than a business. The Hellenic Data Protection Authority (HDPA) is the supervisory authority. The GDPR is directly applicable and overrides any conflicting national provision. ## Is a SaaS agreement enforceable in Greece? Yes, as an ordinary commercial contract. Two practical points: - Commercial terms are mostly free to agree, but the good-faith duty of Article 288 constrains how discretions are used, and clearly abusive terms can be challenged.
• Data protection is not waivable. The parties can set commercial terms as they like, but they cannot contract out of GDPR duties. A missing or weak Article 28 data processing agreement is a compliance gap. ## Key clauses in a Greek SaaS agreement ### Service description and scope Define the software, the subscription tier, user limits, and what is in and out of scope. Precise scope prevents most disputes. ### Service levels (SLA) State uptime targets, support response times, maintenance windows and the remedy for a miss (usually service credits). ### Fees, billing and price changes Set the fee, billing cycle, what triggers an increase and the notice required. Make auto-renewal explicit. ### Data protection and the Article 28 DPA Identify controller and processor, the subject matter and duration of processing, categories of data and data subjects, security measures, subprocessor rules and the controller's audit and instruction rights. For personal data leaving the EEA, address a lawful transfer mechanism such as standard contractual clauses. ### Security and breach notification Describe security controls, encryption in transit and at rest, and the time within which the provider must notify the customer of a personal data breach so the customer can meet its own GDPR deadlines. ### Intellectual property and licence Confirm the provider keeps ownership of the software and grants a non-exclusive, non-transferable right to use it during the term; the customer keeps ownership of its data. ### Confidentiality Protect each side's confidential information with standard carve-outs. ### Liability and indemnities Cap liability, carve out items that should not be capped, and keep the allocation defensible against a good-faith challenge. ### Term, termination and exit / data return Set the term, renewal and termination rights, and a structured exit: the customer exports its data in a usable format within a stated window and the provider deletes it afterwards. ### Governing law and disputes Choose Greek law and a forum (courts or arbitration). ## Template skeleton ```

1. Parties and definitions
2. The service and scope
3. Service levels and support
4. Fees, billing and price changes
5. Customer data and intellectual property
6. Data protection (GDPR Article 28 processing terms, Law 4624/2019)
7. Security and breach notification
8. Confidentiality
9. Warranties and disclaimers
10. Liability and indemnities
11. Term, renewal and termination
12. Exit and data return / deletion
13. Governing law (Greece) and dispute resolution
14. Signatures

- **Law 4624/2019 adds national detail.** It supplements the GDPR with specific rules, including on employee data and certain sectors, which can touch a SaaS deal depending on the data involved.
- **Good faith shapes discretion.** Article 288 of the Civil Code constrains how terms like price changes and termination for convenience are exercised.
- **Consumer rules change the analysis.** If you sell to consumers in Greece, mandatory consumer protections apply on top of a business template. ## From the contract to the subscription you actually run Signing the SaaS agreement is one moment; managing it is the rest of the year. Someone must track the renewal date so a price rise does not slip through, hold the provider to the SLA, keep the data processing terms current as subprocessors change, and find the exit clause fast when a service is cut. Across a stack of SaaS contracts, that work is easy to lose. An AI contract workspace keeps each SaaS agreement, its clause structure, renewal and notice dates and data protection schedule in one place, so you can draft from a template, see where terms are one-sided, edit in plain language, and get a reminder before a deadline. If you want to see drafting, review, tracking and governance in a single workspace, [Adira](https://adiralaw.com) is built around that idea. Deep Greece-specific jurisdiction coverage is on Adira's roadmap today; India is deepest now. ## FAQ